Have you had your Mac system stuck in the middle of the macOS Catalina update process? Are you seeing a warning stating ‘The macOS installation could not be completed’? You are not the only one facing this problem. A lot of other Mac users have also gone through the same trouble. If you are unable to fix the issue that Mac is stuck when upgrading macOS 10.15 Catalina, this guide is going to help you with that.
There are basically three situations can be classified. You can just turn to the scenario you have met, specific solutions are listed to help you figure out how to bring your frozen Mac back to normal during upadating macOS Catalina.
How do I install a DMG file on Mac? To install from a.dmg file you usually do the following: double click the.dmg to make its content available (name will show up in the Finder sidebar), usually a window opens showing the content as well. Drag the application from the.dmg window into /Applications to install (may need an administrator password).
1. Mac Gets Stuck When Downloading macOS Catalina
Downloading the new macOS version is the first step of the updating process, many Mac users have been reported that their devices were stuck when downloading the macOS 10.15 Catalina. Let’s find out the reasons and learn how to fix it.
Why Does the Downloading Become Problematic?
If you have a newer version of macOS that you are attempting to download shortly after the release, there is a chance that quite a lot people are accessing the server at the same time, which could slow down the installation and may even freeze the upgrading installtion. Just try installing sometime later and it’ll be good.
However, most other common reasons including poor Wi-Fi connection and insufficient space on Mac should also be blamed for. To ascertain the real cause, it is suggested that running Disk Utility on your system before updating the macOS Catalina.
In order to avoid embarrassing and undesirable problems, it is also advised that running a few checks on your Mac system before trying to update its operating system.
How to Fix macOS Catalina Downloading Error
There are numerous solutions to this problem, depending on the reason causing your Mac to get stuck.
1. If the updating process is stuck and you are left with a spinning wheel, restarting your Mac might be an effective way to get rid of the problem. Press the power button, and restart the device to try again. Once restarting the device, your system should be able to update to the macOS 10.15 Catalina.
2. If the restarting doesn’t work, please make sure your WiFi signal is strong and ensure a wired internet connection to finish the downloading process.
2. Mac Gets Stuck When Installing macOS Catalina
Aftet downloading the macOS Catalina, your Mac may get stuck when installing the new OS on your device. Even if after repeated attempts, you are unable to get the Mac updating process back to normal, just follow steps below to fix when Mac is stuck during the installtion of macOS Catalina.
Way 1: Check Your Mac's Compatibility
One of the most important reasons your Mac might be getting stuck is because it is not fully compatible with the requirements of the new macOS Catalina for Mac.
Different versions of the following machines are compatible to support the new macOS Catalina:
- MacBook (2015 or later)
- MacBook Air (2012 or later)
- MacBook Pro (2012 or later)
- Mac mini (2012 or later)
- iMac (2012 or later)
- iMac Pro (2017 or later)
- Mac Pro (2013 or later)
You need to understand which category your Mac belongs to and then ensure that the version you use is listed in the above models.
Way 2: Check Your Mac's Available Storage Space
Apart from the compatibility, the most common issue faced by Mac users is the lack of sufficient space. It is quite possible that your Mac system doesn’t have the necessary amount of free disk space on the hard drive.
Keep in mind that macOS Catalina is a big software. To work properly, it is going to consume a lot of space. Apple recommends that you need to have at least 20 GB vacant disk space storage on your MacBook to be able to effectively install this new macOS.
How to check your Mac’s available storage space?
Go to the Apple menu and press ‘About This Mac’ option. From there, opt for ‘Storage’, and here you will be able to see how much vacant disk storage you have available on your Mac device, and you can see whether you have 20GB disk space free or not .
In case there is less space available, you can proceed to opt for an appropriate way to get more space. For instance, you always have the option to use an automatic Mac cleaning tool for this purpose.
While there are numerous cleaning tools, Umate Mac Cleaner is regarded as the best among them all.
What Is Umate Mac Cleaner?
From its name, we can ses it is an application that allows you to clean up your Mac and get more free space. In case your macOS Catalina installation is not working because of small disk space, using Umate Mac Cleaner is the best thing to do.
This app is capable of releasing space on your Mac by deleting a large number of unneeded files. It can perform powerful features in just simple clicks, and your Mac will get 4X free space after using the app. There is no need to worry about its security, for it only removes the target files you want to delete and never affect those important ones that you want to keep.
Key Features:
- Delete more than 40 types of junk files.
- Get rid of large files that are over 50MB.
- Delete duplicate files completely.
- Uninstall unwanted apps.
- Remove unnecessary extensions.
How to use the app?
The app is very easy to use by choosing the feature you need and click 'Scan' button, then you can preview and select the files you want to remove after scanning. At last, just hit the 'Clean' button to get rid of all files you selected.
Since these files could cause low disk space on your Mac, using Umate Mac Cleaner will help you free up the maximum storage space on the machine. It can help you to remove and delete all of these space-consuming files with just one click. Once you have enough disk space, you can then proceed to install macOS Catalina on your device.
Way 3: Install the macOS Catalina in Safe Mode
If your Mac can not update to macOS Catalina successfully, you can hold down the power button to turn it off, and then hold Shift buttin when turning it on. After this, your Mac will be set to Safe Mode, and now you can try to run the macOS update again.
Way 4: Reinstall macOS from 'macOS Recovery' Option
You can also choose to use macOS recovery to reiterate the OS downloading. For this, follow the steps below.
Use hold+ command+ R for the reinstallation. When you press this, a startup screen will pop up. From this point onward, you can begin the installation again.
Way 5: Reset NVRAM and SMC
If all the efforts failed, what else can we do if macOS Catalina can't be installed on your device? As a last resort, try resetting NVRAM and SMC.
If either NVRAM or SMC is corrupted, the performance of your MacBook would be adversely affected. Resetting them is believed to be the last resort, but given the circumstances, it is definitely worth it.
Reset NVRAM (or PRAM): Hold Command-Option-P-R for about 20 seconds.
Reset SMC: Hold Shift-Control-Option on the left side of the keyboard, and press the power button at the same time.
3. Mac Gets Stuck on the “Setting Up Your Mac” Screen After Installing macOS Catalina
After downloading and installing the macOS Catalina on Mac, some Mac users find the process stuck at the 'Setting Up Your Mac...' screen and the device keeps freezing with that message. If you are also encountering an error like that, just don’t worry, you can fix it easily.
How To Fix When Mac Is Stuck on the “Setting Up Your Mac” Screen After Installing
Luckily, there is a simple way to fix this issue. Just turn off your Mac, and then power it back on. After that, your Mac just works again. This way is quite useful to solve this problem for many users.
Conclusion
There is no doubt that new macOS Catalina 10.15 is truly an incredible system to use. However, it requires certain compatibility conditions. In order to work perfectly, you should carefully have a look and ensure that your system meets all the requirements.
Umate Mac Cleaner is an excellent tool to use. With this app, you can free up lots of storage space and optimize your Mac to achieve peak performance, which is helpful when updating the new macOS for your Mac.
How to fix macOS 10.15 Catalina problems
Hello, thrill seekers. Looks like you’ve installed macOS Catalina knowing it’s not perfect and despite all warnings ended up here. You are not alone. We’ve rummaged through the internet and collected all macOS Catalina issues known to date. And boy, there’s a lot of wrongs to fix.
1. Can’t install macOS Catalina
You’ve unpacked the installer and now macOS Catalina install stuck on the initial reboot. All you can see is a black screen and even a hard reboot doesn’t help it. Though it’s perfectly normal for an installation to take some time (sometimes up to 10 hours), you can try a few workarounds.
- Install Catalina in the Safe Mode
- Press and hold down the Power key to shut down your computer.
- Now, hold down Shift while it’s booting up.
You will see the Apple logo on a grayish background with a progress bar. After you entered the Safe mode, run the Catalina installer again. Hopefully, it reaches completion this time.
Tip: Press Command + L in the middle of the macOS installation. You will see if it’s still active and the remaining time before completion.
- Do a PRAM and SMC Reset
It’s one of those last-ditch solutions that restore deep system settings including kernel information. It isn’t something you should be doing regularly but in our case, it’s worth trying.
How to reset PRAM
1.Shut down your computer
2. Press the Power key
3. Immediately press Command + Option + P + R keys
4. Hold down the keys until your Mac reboots
5. Let go of the keys
To reset SMC
1. Turn off your Mac
2. Hold down Control + Shift + Option and press power
3. Hold the buttons for 10-15 sec
4. Release the keys and restart your Mac
After you’re done, repeat macOS Catalina installation from scratch.
- Free up space on your drive
macOS Catalina takes up about 30 GB on your drive. That’s unprecedented in macOS history. When you see the 'macOS Catalina cannot be installed on Macintosh HD' message, this sometimes means that there is not enough disk space for the new macOS. Therefore, you need to free up some space on your Mac.
How to free up space? Move your largest files onto an external drive — will take you about 20 minutes. Or if it looks like too much fuss, free up your storage with CleanMyMac X. It’s a tool that is actually notarized by Apple (shouldn’t be confused with MacKeeper).
You’ll easily remove 7-10 GBs of system garbage. Then you can install macOS Catalina on a drive that’s clean and refreshed.
Here I’ve found a link to a free version of this app — enjoy.
Catalina installation stuck on “Setting up your Mac” screen
So your installation has started but seems to be stuck on the initial screen. What can you do? If your patience has finally run out, it’s time for a mission abort.
- Press the power button and wait till your Mac reboots.
- Start the installation all over again — this time it should go fine.
“macOS Catalina could not be verified”
This error usually appears when the download has finished. Apparently, it has something to do with cached content associated with your user account.
- Open System Preferences > Sharing > Content caching
- Switch to “All content`’ in the dropdown menu
The first attempt to download Catalina would often return the same error. But don’t give up just yet! Try downloading Catalina once again — this time it will download it from the cached copy on your Mac which will take about 10-15 seconds. Now it should be ok.
If it doesn’t help you can also:
- Simply restart your Mac
- Download Catalina under different “user” on your Mac
- Try to delete system cache with CleanMyMac
2. macOS Catalina freezing upon reboot
The situation looks like this: macOS Catalina has completed the install, and after you restart your Mac it is stuck on login screen. You see the progress bar but it isn’t going anywhere. What to do?
As one user pointed out, the problem may be caused by 3d party kernel extensions or kexts. They act as drivers — if you like a Windows analogy — and give access to your Mac’s hardware.
- Solution: Move Library Extensions
As a band-aid solution, you can relocate your /Library/Extensions kexts to a backup folder. As confirmed by many users, this fixes macOS Catalina stuck on reboot problem.
To perform this, you will need Terminal app:
Click Launchpad > Terminal
Now paste in the following command:
mkdir ~/Extensions-Backup && sudo mv /Library/Extensions/* ~/Extensions-Backup/
This command relocates your Library Extensions to the username/Extensions Backup folder. Later you can put the Extensions back where they belong at: /Library/Extensions.
One more solution to macOS Catalina freezing
Generally, Macs freeze when some process is hogging the memory. Some background plugin could be eating up all the available RAM. Here is the method I use to identify my background memory-hoggers.
To get a clear idea what it is, I use CleanMyMac X’s Speed utility.
You need to install CleanMyMac X — it’s available as a free version too.
Open the app, click “Optimization.”
This will give you an idea what Launch Agents are working in the background so you can isolate and disable them.
PS. Heavy consumers — this tab reveals processes that are critically memory-demanding.
3. macOS Catalina apps not working
This is one of the macOS Catalina problems that trails back to macOS Mojave. As you’ve probably heard, app architecture knows 2 types: 32-bit and 64-bit. The 32-bit apps will not be supported on macOS Catalina, period. Sadly, they are not just some lo-fi indie apps, we are talking Photoshop!
Did you know:Apple states that 64-bit apps use memory more effectively and so will work faster on your Mac.
- Check your 32-bit apps
There’s a quick way to count your potentially problematic applications.
- Click the Apple logo > About this Mac > System report
- Now find Applications in the sidebar.
To have a deeper look into your apps, where they come from, and how much space they are taking, run the Uninstaller tool in CleanMyMac X. Download this program here — it’s free to download.
Launch the app and click the Uninstaller tab
Here you can see your 32-bit apps and sort apps by “Last used.”
For example, I found a 32-bit video editor, which I didn’t realize was there, stealing away 600 MB of my space.
- Reset an app that misbehaves
If a particular app stopped working on macOS Catalina, you can reset it with CleanMyMac. This operation doesn’t delete any user data and only restores it to the default state. In 9 out of 10 cases this helps solve syncing issues and sudden app freeze-ups.
Choose an app from the list in the Uninstaller (see screenshot above)
Now click on the drop-down menu under “Uninstall” button
Click on the Reset button that appears
- Update your applications
In anticipation of various macOS Catalina issues, some developers have already optimized their programs for the new OS. Go to the developer’s site and download the latest available version.
Yes, I’ve already told you about CleanMyMac, but it appears to have just the right tool to handle macOS updates. It automatically updates every single app on your Mac. Though it may take some time, it’s a smart way to debug your macOS Catalina apps.
Once you get CleanMyMac X, click the Updater tab in the sidebar.
Click Select All above the app list.
Now, click Update.
4. macOS Catalina is running slow
Quite expectedly, some of the most reported issues on macOS Catalina are speed-related. Some background processes are hogging the CPU, most notably, the fileproviderd process. Thing is, macOS 10.15 Catalina heavily exchanges data with web-related processes, like cloud storages. There are countless rough edges to this process.
- Disable the fileproviderd process
Go to Launchpad > Activity monitor
- Disable browser extensions
Here you’ll need to figure out what process is eating up the most resources. Watch out for the processes named mds and fileproviderd. If they take up 80-100% of CPU, try closing them using the [X] button above.
Browser extensions may be the culprit of many macOS Catalina issues. Leave the bare minimum of browser extensions and see how your Mac reacts.
5. Problem with Apple ID settings
This happens when Catalina is prompting you to update your Apple ID details. You’ve entered your password but the pop-up keeps coming back after some time.
- Solution: Enable Keychain in iCloud settings
Go to System Preferences > Internet Accounts > iCloud
Log in into your account and check the list of services that use iCloud.
Tick Keychain and enter your credentials.
6. Sidecar problems on macOS Catalina
App Wont Apear On Launchpad After Installation Mac Osx
Sidecar is a feature that doubles your workspace as you can use an iPad as a second monitor. The common issue here is inability to connect your iPad to the computer. First off, make sure you have iPadOS installed on your iPad. Then, find your Mac in the list of Sidecar-supported models:
- Late 2015 27″ iMac
- 2017 iMac Pro
- Mid 2016 MacBook Pro
- Late 2018 Mac mini
- Late 2018 MacBook Air
- Early 2016 MacBook
- 2019 Mac Pro
If your Mac is pre-2015, there’s still a workaround to enable Sidecar.
Open Terminal and paste in the following command:
defaults write com.apple.sidecar.display allowAllDevices -bool YES
Did it make the trick? Unfortunately, this combination is not guaranteed to work.
7. iCloud issues on macOS Catalina
Cannot download folders from iCloud
iCloud integration is one of those weak spots that produce tons of bugs. Fixes for such macOS Catalina problems are already on the way.
- Download each file individually
If you cannot download folders from iCloud, download each file individually. Unfortunately, this is the only available workaround at this point.
Did you know: Some part of your iCloud data is stored on both Google and Amazon data centers.
Cannot accept iCloud terms and conditions on Catalina
As of October 2019, this problem has too been widely reported. No matter how many times you’ve accepted the conditions, the legal disclaimer keeps coming up. It appears, that the problem occurs because you have more than just one device connected to iCloud.
- Go to System Preferences > Internet Accounts.
- Now, click the iCloud icon
You should see the Terms & Conditions pop-ups that is now in a pending state. Press Accept.
Repeat the procedure for all iCloud accounts and your devices you’ll see in the list.
8. Music Library freezing
The iTunes had been the centerpiece of music on macOS. With its removal things quickly went sideways. Since the arrival of the iTunes successor, Music app, many folks noticed their album artworks missing, Music Library freezing etc.
The typical case is your Mac says its “updating the Music Library”, spinning endlessly, without any progress. The issue is likely caused by obsolete Mojave caches and the remains your previous iTunes ecosystem.
- Empty your Music folder
And all music-related Library caches.
- Back up your music and move it out of Music folder
- Open ~/Library and delete any items titled “Music” or “iTunes”
- Repeat for ~/Library/Caches
- Restart your Mac and see if it worked
Don’t forget to put your music albums back where they had been before.
9. Wi-Fi issues on macOS Catalina
Wi-Fi not working after macOS Catalina update is pretty common. While your macOS is brand new, your Wi-Fi is still relying on some old protocols.
First, try to turn the Wi-Fi off and on again. If that doesn’t help you go to System Preferences > Network
Click on the dropdown menu that shows your Network.
Now, try choosing a different network — just to reset and shaken up the old settings
- Connect to your default network
- Check to “Automatically join this network”
Alternative fix with CleanMyMac X
App Wont Apear On Launchpad After Installation Mac Os Catalina
To fix Wi-Fi problems on Catalina, we’ll use some of the tools from the free version of CleanMyMac X.
- Download the app and open the Privacy tab
- Find the Wi-Fi Networks option
Check all the networks in the list and click Remove.
This will make your Mac forget your old Wi-Fi stations and you’ll be able to reconnect again.
10. Bluetooth not available on macOS Catalina
If your Bluetooth is not working on macOS Catalina, there’s one easy trick you can do. You should try deleting your Bluetooth.plist files. Don’t worry, it will auto-create a new copy of itself.
- Click Finder > Go > Go to Folder…
- Type in:
Library/Preferences
Now, look for a file com.apple.Bluetooth.plist
3. Delete it and restart your Mac.
Mac Application Not Showing In Launchpad
11. Safari Extensions stopped working
There is a certain kind of Safari extensions, namely, .safariextz files that have been excluded from support in macOS Catalina. They no longer can be installed on Extensions page and are now considered “Legacy.”
RES, Ublock, and Bitwarden are some of the notable extensions that Safari users will miss on Catalina. What’s happening is Apple gradually moving away from the accepted web extensions format (WebExtensions) to the iOS-compatible extensions.
- Accept this fact (or wait patiently)
If you are missing your favorite ad blockers or other extensions, the easiest is to switch to a different browser. There is also a possibility that the developers will overhaul their extensions to support Safari 13 but we all will have to wait until that happens.
12. Storage filling up for no reason
So you’ve upgraded to macOS Catalina only to discover that a big chunk of free space is missing. Some identified folder is eating up your storage but how can you find it? The issue could be related to Time Machine backups and clones of APFS snapshots stored in different locations.
- Slim down your Time Machine snapshots
You can perform this operation safely in CleanMyMac X.
Download the app (a link to free edition) and launch it.
In CleanMyMac X:
Click the Maintenance tab
Choose “Time Machine snapshots thinning
As a manual solution, paste in the following commands in Terminal:
tmutil listlocalsnapshots / tmutil listlocalsnapshots /System/Volumes/Data
Mac Apps Won't Open
This lists the local snapshots created by your Time Machine. If you’re ready to delete those, type in this:
deletelocalsnapshots <snapshot_date> </snapshot_date>
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